A locksmith handing a closed service folder to an authorized property contact.
01

Start with the fault

Describe what is happening and how the door behaves. Avoid dismantling hardware or testing it repeatedly if it appears unsafe.

02

Compare suitable options

Condition, compatibility, key needs and the purpose of the change shape the available choices.

03

Confirm supply responsibility

Clarify whether hardware is customer-supplied, proposed by Keyline or still subject to availability and compatibility review.

04

Record approval and result

The approved option, quantity and ordinary operation test belong in the service record. Codes and key patterns do not.