Accessibility
A clear request process should work for more people.
We aim for readable content, keyboard-friendly controls, useful labels and alternatives to visual-only information.
Clear structure and language
Headings, labels, safety notes and actions use direct wording and do not rely on color alone.
Keyboard use
Navigation, menus and form controls are designed to work with a keyboard and visible focus.
Images and motion
Relevant images have alternative text. Motion is restrained and reduced when your device requests it.
Another contact path
If the form is difficult to use, the demo phone action shows how a live service could offer another request method.
A responsible first step
Let’s make the next step clear.
Tell us the location, the lock problem and how you are authorized to request the work.