Keep private
Do not upload identity documents, door codes, key photos or access instructions. Bring appropriate proof to the property.
Explain your role
Tell us whether you are an occupant, owner, property manager or responsible business contact. Different settings may require different confirmation.
Prepare appropriate proof
Suitable identity and a credible connection to the property are checked at the site. A website message alone is not enough.
Allow time for a responsible decision
If details are unclear, we may ask for owner or manager confirmation. Work does not begin while authority remains uncertain.
Keep private details private
Never include access codes, identity numbers, key patterns or sensitive security information in a public review or ordinary message.
Prepare for the authorization check →