Begin with safety
If there is danger, a crime in progress, fire or a medical concern, contact the appropriate emergency authority rather than waiting for routine mobile service.
Share location and property type
A general area, home or business setting and safe contact point are useful. Exact sensitive directions can wait until the request is accepted.
Explain your authority
State whether you are an occupant, owner, manager or responsible business contact and what proof will be available.
Leave access details out
Do not send codes, key photos, identity documents or instructions about property security. A responsible check happens at the site.