Keep only the necessary job facts
Service type, requester role, hardware category, approval and tested outcome support the record.
Remove operational details
Never publish key patterns, codes, alarm information, identity documents or descriptions of how entry was obtained.
Review photos before sending
Crop out house numbers, documents, faces, keys, screens and other identifying or access-related information.
Share completion records with the right person
Owners, managers and responsible contacts should decide who needs the final record and key handover information.