Keep sensitive proof private, but be ready to explain the request and who can approve the work.
Your approximate location
Start with the service area and property type before sharing an exact address privately.
The service need
Describe lockout, access change or hardware symptoms without explaining security weaknesses.
Your safe waiting plan
Tell us if you are outside, exposed to weather or concerned about personal safety.
Your authorized role
Be ready to confirm your connection to the property at the service location.
